Refund Policy

1. Introduction

Element IQ is committed to ensuring customer satisfaction with our AI-based image creation software. We offer a fair and transparent refund policy to address any concerns or issues you may encounter.

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Technical Issues: If you experience technical problems that prevent you from using the software effectively, and our support team is unable to resolve these issues within 14 days of notification.
• Accidental Purchases: If you accidentally purchased the wrong subscription plan, you may request a refund within 7 days of the purchase date.
• Unsatisfactory Performance: If the software does not perform as advertised and our support team cannot provide a satisfactory solution within 14 days of your initial request.

3. Non-Refundable Situations

Refunds will not be issued for:

• Change of Mind: If you change your mind about using the software after purchase.
• Lack of Use: If you do not use the software after purchase.
• Expired Requests: If the refund request is made after the specified periods (7 days for accidental purchases, 14 days for technical issues or unsatisfactory performance).

4. Refund Process

To request a refund, please follow these steps:

• Contact Support: Email our customer support team at contact@element-iq.com with your order details, the reason for your refund request, and any relevant screenshots or information.
• Review: Our team will review your request and may contact you for further information or troubleshooting steps.
• Approval: If your refund request meets our criteria, we will process the refund to the original payment method within 7-10 business days.

5. Partial Refunds

In certain cases, we may offer partial refunds at our discretion. This can occur when you have used the software for a significant portion of your subscription period or in cases where only part of the product fails to meet expectations.

6. Subscription Cancellations

If you have a recurring subscription, you can cancel it at any time through your account settings. Canceling a subscription will stop future payments, but it will not automatically trigger a refund for the current billing period unless it falls under our refund eligibility criteria.

7. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Email: contact@element-iq.com